Rk55 supports responsible gambling and provides a self-exclusion mechanism to help players maintain balance. This Self-Exclusion Policy explains how a user may voluntarily suspend access to their Rk55 account for a defined period or indefinitely.
Requests may be initiated by using the Self-Exclusion option in the user account or by contacting Customer Support through the standard support channels. A request becomes effective once it has been reviewed and processed by our compliance team.
Possible durations are:
During the self-exclusion period, the account will be inaccessible for the duration across all products and devices.
Once active, access to the Rk55 platform is blocked for the stated period, and you will not be able to participate in any gambling activity or receive promotional communications related to the platform during that time. We will take reasonable steps to enforce the exclusion. The company shall not be liable for breaches if access is attempted via third-party methods or other means outside our control.
At the end of the exclusion period, the account will be eligible for reactivation. Reactivation may occur automatically or upon request. If you wish to terminate the exclusion before its expiry, you may submit a reactivation request, which will take effect after a cooling-off period of 24 hours.
All self-exclusion records are handled in strict confidence and in accordance with the Privacy Policy. Personal information will be processed solely for administering self-exclusion and related regulatory obligations, and will be protected in accordance with applicable data protection laws.
This policy may be updated to reflect regulatory changes or business practices. Where required by law, we will provide notices of material changes to affected users.
During the self-exclusion period, you are encouraged to seek professional guidance and information on responsible gambling. We can provide information about available support services and how to access them. The platform will not engage in promotional marketing during the exclusion period.
For questions or assistance regarding self-exclusion, contact our Customer Support team through the standard channels. You will receive a confirmation of the exclusion and instructions on any steps required to reactivate your account. If you require help beyond the platform, we can direct you to appropriate gambling support resources without endorsing any specific provider.
